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Onboarding Apprentice Lead

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Job description

Location: Remote

Remuneration Package:

  • Competitive Salary
  • 37.5 hours per week (Monday – Friday)
  • Flexible Working
  • 25 Days Annual Leave + Bank Holidays
  • Additional Birthday day off
  • Help@hand
  • A Range of Health & Wellbeing Resources
  • Life Assurance
  • Pension

Summary and Main Purpose:

The role will be delivering all aspects of the learner onboarding session to ensure all Remit learners receive an Outstanding experience and learner journey.

Striving to deliver excellent customer service, both internal and external, working with stakeholders to ensure a high level of quality, as well as bringing a high level of enthusiasm and excitement for all learners ahead of commencing their learner journey, ensuring learners are given the information and tools needed to excel.

The role will manage & deliver virtual learner onboarding sessions to welcome learners to Remit ensuring it is engaging and offering the right guidance, knowledge, and support to ensure all apprentices are given a clear vision of their learning journey ahead. The Onboarding Apprentice Lead will provide learners with a clear understanding of the programme they are enrolling onto including the apprenticeship standard, skills required, delivery methodology, end point assessment, signposting any support and guidance to ensure they are ready to start on programme.

Key Accountabilities:

  • Onboarding of learners ensuring high levels of quality throughout the process with all starts being added to the systems within a timely manner, ensuring all signatures are completed on the day of onboarding.
  • To prepare learner paperwork ready for Onboarding, ensuring all reporting systems are up to date and any outstanding queries are actioned within 48 hours.
  • The role is to work collaboratively with all stakeholders (Accounts & Sales Team, DC’s, Tutors, RM’s, Admin, Planning & Resource Manager etc.). Ensure communication is very clear and aids good team working.
  • Liasing with learners and clients to deliver excellent customer service
  • Completing the Skills Reviews, Training plan and the Apprenticeship Agreement to a high standard on the day of onboarding.
  • To onboard learners, delivering a learning session with a completed training plan, all with an error rate of 5% or less
  • Planning upcoming cohorts in the diaries, ensuring invites to learners/clients are sent out in a timely manner and followed up with different types of communication methods to promote attendance.
  • Completing regular CPD, ensuring mandatory and optional training are up to date.
  • Any adhoc duties as requested by line management.

Key Requirements


  • English & Maths at level 2 or equivalent
  • Teaching/coaching qualification


  • Experience and understanding of apprenticeship programmes
  • Virtual delivery and effective engagement to both groups & individuals
  • Computer literate with proficient use of Microsoft packages including Teams, Excel
  • Working towards and exceeding KPIs & targets

Skills and Knowledge:

  • Fun & friendly with a passion for great customer service
  • Attention to detail & able to work to high level of accuracy
  • Excellent time management & planning skills
  • Excellent communication skills with ability to engage with, motivate and inspire others
  • The ability to work alone and as part of a team
  • Effective influencing & negotiating skills

Remit Training is an Investors in People and Platinum Health & Wellbeing awarded employer who pride ourselves on being a company putting our learners and colleagues at the heart of everything we do, and are committed to the support and education of mental health to work towards improving the culture and stigma tied to it, for all individuals. As an equal opportunity, disability confident and safeguarding committed employer, we welcome applications from all who meet our minimum requirements and any prospective colleagues will be assessed as part of a fair and Safer Recruitment process. An offer of employment will be subject to a satisfactory check from the Disclosure & Barring Service and appropriate references. Read our data policy at to find out more about how we store and handle applicants’ information.

Job type


  • Onboarding-Lead
  • onboarding
  • Quality