Operations Director

Location: Hybrid

Remuneration Package:

• Competitive Salary
• 37.5 hours per week (Monday – Friday)
• Flexible Working
• 25 Days Annual Leave + Bank Holidays
• Additional Birthday day off
• Help@hand
• A Range of Health & Wellbeing Resources
• Life Assurance
• Pension

Summary and Main Purpose:

As the Operations Director at Remit Training, you will be responsible for the overall operational efficiency and success of our apprenticeship programmes. You will oversee a team of operational teams and ensure that all aspects of our apprenticeship programmes maintain a high-quality experience for the learner, the employer and our colleagues. 

Key Accountabilities:

• Direct and oversee operational teams working together with line managers to ensure colleagues are motivated and trained to carry out their responsibilities to the required standard.
• Act as Remit’s main advisor on all issues relating to operational functions and keep abreast of latest legislation and developments to ensure that Remit Training maintains its competitive position.
• Establish a high level of professionalism and credibility, managing strong working relationships with clients, stakeholders and internal colleagues ensuring a culture of continuous improvement.
• Provide leadership, guidance, and support to the operations team in order to foster a positive and collaborative work environment and develop a high-performing team of operational professionals.
• Develop and implement operational strategies to enhance efficiency and effectiveness. Working with relevant managers across the business to ensure we are developing and maintaining high-quality training programmes.
• Evaluate overall company performance by gathering, analysing and interpreting data and metrics, providing solutions and actions plans to identify areas of improvement, owning this through to completion.
• To develop a thorough needs-assessment within business units to understand the operational requirements and needs in order to meet or exceed all Remit, SFA and Ofsted benchmarks and standards
• Work with Business Unit Directors to manage operational budgets to promote profitability and ensure the company has all the resources required to meet its objectives within agreed financial parameters.
• To own the operational responsibility for team performance, highlighting any delivery challenges and ensure consistency of delivery.
• Identify and lead on opportunities in order to improve and develop business further, support business development colleagues to identify new opportunities.
• Oversee the production of monthly client reports for appropriate internal colleagues which analyse and highlight risks to delivery.
• Identify and pursue new business opportunities to expand the reach of Remit Training. Driving revenue growth and building long-term partnerships with key national accounts.
• Develop and implement procedures to ensure that core operational functions achieve their business objectives.
• Ensure apprenticeship starts are enrolled in accordance with the relevant compliance framework and employer profile.
• Understand Remit and client culture and values and work in line with these always.
• Maintain own levels of CPD in the Apprenticeship sector to inform clients of external factors that might influence activities that are being undertaken or planned.

Key Requirements

Experience:

• Proven experience in a senior operations role, preferably in the training or education industry.
• Experience of leading and developing a high-performing operational team,
• Extensive experience of effectively managing and building successful stakeholder relationships.
• Experience of coordinating, analysing and using data and MI to improve and drive forward business opportunities
• A good understanding of apprenticeship programmes and delivery of training
• Project management experience, including managing multiple projects/contracts to meet defined business objects
• Ability to work in a responsive and pressured environment
• Ability to demonstrate a positive attitude unreservedly

Skills & Knowledge:

• Excellent negotiation & influencing skills
• Excellent presentation skills
• Strong analytical and IT skills
• Understanding of Government funded training and/or general funding regimes
• Influencing experience, in order to motivate others to achieve challenging results

If you are a highly motivated and results-oriented professional with a passion for education, we encourage you to apply for the Operations Director position at Remit Training.

Remit Training is an Investors in People Platinum awarded employer and pride ourselves on being a company putting our learners and colleagues at the heart of everything we do. We are committed to the support and education of mental health to work towards improving the culture and stigma tied to it, for all individuals. We are delighted to announce that we are an accredited Living Wage Employer! This means that every colleague working for Remit earns a Real Living Wage.

As an equal opportunity, disability confident and safeguarding committed employer, we welcome applications from all who meet our minimum requirements and any prospective colleagues will be assessed as part of a fair and Safer Recruitment process.

An offer of employment will be subject to a satisfactory check from the Disclosure & Barring Service and appropriate references.

Please refer to our data policy to find out more about how we store and handle applicants’ information.